Refund Policy

Who handles refunds

The Regular plan is sold by Paddle.com, the Merchant of Record for all our orders. Paddle takes the payment and issues any refund, under this policy and its own refund policy.

Payments are not refunded

The Regular plan is paid in advance, for a year at $60 a year or for a month at $6 a month, plus any applicable tax. A payment is not refunded, in whole or in part, including when you cancel partway through the period or stop using the service.

Cancelling

You can cancel at any time, from the link in your Paddle receipt or by writing to support@aeario.com. Cancelling stops the next renewal, and nothing more is charged. The Regular plan stays active until the end of the year or month you have already paid for, and the account then returns to the Free plan as described in the Terms of Service.

Your legal right to withdraw

If you are a consumer in a country whose law gives you a right to withdraw from an online purchase — in the EU, the EEA, the United Kingdom and some other countries, 14 days from the purchase — that right applies and this policy does not take it away. To use it, contact Paddle through the link in your receipt or at paddle.net within that period.

A payment taken in error — charged twice, or charged after you cancelled — is refunded in full. Write to us or to Paddle and it will be put right.

Contact

Write to support@aeario.com for anything about payments and refunds. We answer from the same address, so replies stay on the same thread.